Summary:Known for multi-service capability since 1987 and Amazing Care Guarantee, Casteel is praised for professional technicians, comprehensive home services, and tech tracking features. Customers frequently mention knowledgeable staff and quality installations. Occasional remarks note premium pricing and variable customer service experiences.
Customer Highlights:
- Strengths: 35+ years in business, multi-trade expertise, Amazing Care Guarantee, tech tracking via text, extensive warranties, no emergency fees
- Weaknesses: Higher pricing tier, some customer relations concerns, mixed follow-up experiences
What to Check Before Engaging:
- Understand their Amazing Care Guarantee terms and conditions
- Ask about flat-rate pricing structure before service
- Verify what cleanup and restoration is included in quoted price
- Request detailed breakdown for multi-system projects
- Inquire about their tech tracking feature for appointment updates
- Check warranty coverage on both parts and installation work
- Ask about resolution process if service issues arise
Call-To-Action:Call +1 770-424-8661 for inquiries or to schedule service.